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Returning Your Car

As per our RETURN STANDARDS, we expect our vehicles to be returned in a good condition at the end of the contract.

Cocoon Vehicles is a member of the British Vehicle Rental & Leasing Association (BVRLA) and comply with their Code of Conduct when it comes to assessing your vehicle.

We use our RETURN STANDARDS to assess what counts as wear and tear or accidental damage and whilst we expect deterioration with mileage and everyday use, damage caused by accidents or misuse will incur further charges.

Important Note. Rental and Short-Term Leases are not subject to BVRLA Fair Wear and Tear guidelines. This is why we are completely transparent with our return standards.

Return Checklist

Step 1

It is best to carry out the appraisal of the vehicle 1 month before the vehicle is due to be returned. This will allow (where required) to have any damage out of scope repaired or replaced. Please only use reputable repair centres to avoid charges for previous poor repairs.

Step 2

Before apprasing the vehicle, make sure it has been thoroughly cleaned inside and out, but dry. Water on the paintwork can hide any faults.

Step 3

Choose a place with good light and dry weather, this is how our suppliers/contractors will carry out their assessments and final inspections.

Step 4

Check the RETURN STANDARDS of your contract (available on this site) to find out the required return conditions for your vehicle.

Step 5

Crouch or kneel down at both the front and the rear of the vehicle to check the valances, look along each side of the fixtures. This may help you see dents or scratches that may otherwise be difficult to spot.

Step 6

Inspect lamps, lights, lenses, windows and mirrors for cracks, chips and holes.

Step 7

Check the tyres (including the spare, where applicable) for any damage. Check that the wear on the tread across each tyre is even and all of the makes and speed ratings match. Inspect the wheels, wheel rims and hub caps (where applicable) for scratches, scrapes, rust and corrosion.

Step 8

Check the interior including all seats for any stains or rips. Check headlining or any marks or rips. Ensure that the mats are in place.

Step 9

Inspect all of the controls including any audio equipment, satellite navigation and included cables. They should all be present and functional.

Step 10

Walk around the vehicle, panel-by-panel and inspect the areas for any scratches, chips or dents. Look down the cars to see any imperfections of the reflection, this may show any dents or dings. Check the roof, bonnet and boot.

Step 11

It is important to appraise the vehicle as critically as you can, even ask a friend or a collegue to go over the vehicle with you.

Step 12

Check your vehicle condition against the RETURN STANDARDS within this website and mark down any areas that you feel may be brought to your attention.

Step 13

Where required, arrange to repair any damage or missing equipment, ensure that if repaired, they are done to the required standard to avoid any charges.

Step 14

Finally, ensure that on the day of collection that the vehicle is fueled or charged to the correct level, any items such as parcel shelf, etc are in place and the car is in a clean condition.

Finally

Get a copy of this checklist sent to your email by completing the form below. For further assistance please call the team on 01332 290173

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